Privacy Policy
Effective Date: July 11, 2026
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At Alternativ LLC ("Alternativ," "we," "our," or "us"), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, apply for a wholesale account, subscribe to our newsletter, or otherwise interact with us.
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By using our website, you agree to the practices described in this Privacy Policy.
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Company Information
Alternativ LLC
2535 Nuthatch Ave.
Afton, Iowa 50830
Email: alternativllc@gmail.com
Phone: (515) 446-8765
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Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
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You may voluntarily provide information including:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number
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Payment information (processed securely through our payment providers)
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Wholesale business information
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Tax exemption information, if applicable
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Messages submitted through our contact forms
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Newsletter subscription information
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You are never required to provide more personal information than necessary to complete your transaction or communicate with us.
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Information Collected Automatically
Our website is hosted through Wix. As part of providing a secure and functional shopping experience, Wix may automatically collect certain technical information, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Date and time of visits
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General location based on IP address
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Website performance information
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This information helps maintain website functionality, improve security, prevent fraud, and provide a better user experience.
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Alternativ LLC does not currently use Google Analytics or Meta Pixel for advertising or tracking purposes.
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Cookies
Our website may use cookies and similar technologies provided by Wix that are necessary for website functionality, security, shopping cart operation, account management, and other essential website features.
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These cookies help ensure the website operates properly. Some cookies may also remember your preferences during future visits.
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You may disable cookies through your browser settings; however, doing so may affect certain features of the website.
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Newsletter Communications
Visitors may choose to subscribe to our email newsletter.
If you subscribe, we may occasionally send:
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Product announcements
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New product launches
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Educational information
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Promotions
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Seasonal updates
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Company news
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We strive to send emails only when we believe they provide value.
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You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
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We do not send SMS marketing messages.
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How We Use Your Information
We use your information to:
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Process and fulfill orders
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Ship products
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Respond to customer inquiries
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Communicate about orders
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Manage wholesale accounts
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Verify wholesale eligibility
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Improve our website and customer experience
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Prevent fraud
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Maintain business records
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Comply with applicable laws
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Send newsletters to subscribers
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We only use personal information for legitimate business purposes.
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Payment Information
Payment information is processed through secure third-party payment providers integrated with Wix.
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Alternativ LLC does not store your complete credit card information on our own servers.
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Please refer to your selected payment provider for additional information regarding payment security and privacy practices.
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Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information only when necessary with trusted service providers, including:
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Wix (website hosting)
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Payment processors
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Shipping carriers
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Email service providers
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Government agencies when legally required
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These providers receive only the information necessary to perform their services.
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Wholesale Information
If you apply for a wholesale account, we may collect additional business information necessary to review and manage your account.
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This information may include:
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Business name
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Business address
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Contact information
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Tax documentation
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Resale certificate information
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Business website or social media accounts
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Wholesale information is used solely for evaluating and administering wholesale accounts.
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International Orders
Alternativ LLC offers international shipping to select destinations.
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By placing an international order, you acknowledge that your information may be processed in the United States. International customers are responsible for complying with their country's import laws, duties, taxes, and customs regulations.
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Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
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While no online transmission or storage system can be guaranteed to be completely secure, we work with trusted service providers and industry-standard security measures to help protect your information.
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Data Retention
We retain personal information only as long as necessary to:
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Complete transactions
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Provide customer support
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Maintain business records
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Meet legal and tax obligations
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Resolve disputes
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Enforce our agreements
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When information is no longer needed, it is securely deleted or anonymized where practical.
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Your Privacy Rights
You may contact us at any time to:
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Request access to your personal information
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Correct inaccurate information
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Request deletion of your personal information, subject to applicable legal and business recordkeeping requirements
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Ask questions regarding our privacy practices
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Unsubscribe from marketing communications
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We will make reasonable efforts to respond promptly to privacy requests.
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Children's Privacy
Our website and products are intended for a general audience and are not directed toward children under the age of 13.
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We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
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Third-Party Links
Our website may contain links to third-party websites.
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We are not responsible for the privacy practices, content, or security of those websites. We encourage visitors to review the privacy policies of any third-party sites they visit.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements.
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Any updates will be posted on this page with a revised Effective Date. Continued use of our website after changes have been posted constitutes acceptance of the revised Privacy Policy.
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Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Alternativ LLC
2535 Nuthatch Ave.
Afton, Iowa 50830
Email: alternativllc@gmail.com
Phone: (515) 446-8765
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Thank you for trusting Alternativ LLC. We appreciate the opportunity to provide handcrafted, natural skincare products while respecting and protecting your privacy.