Privacy Policy for Alternativ
Effective Date: 4/2/2025
At Alternativ, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect personal information when you fill out our consultation form, which may include:
- Name
- Email Address
- Phone Number
- Skin type and concerns
- Any additional information you provide
2. How We Use Your Information:
We use the information we collect for the following purposes:
- To provide you with personalized skincare consultations
- To communicate with you regarding your inquiries and consultations
- To improve our services and website
- To send promotional materials, if you have opted in
3. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration.
5. Your Rights
You have the right to access, correct, or delete your personal information. You also have the right to withdraw your consent at any time.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. For any questions regarding this policy, please contact us at alternativllc@gmail.com
Terms and Conditions for Alternativ Consultations
Effective Date: 4/2/2025
These Terms and Conditions govern your use of the consultation services provided by Alternativ. By using our services, you agree to these terms.
1. Consultation Services
Alternativ offers personalized skincare consultations based on the information you provide. The results and recommendations are based on your responses and are not guaranteed.
2. Disclaimer
The advice given during the consultation is intended for informational purposes only and is not a substitute for professional medical advice. Always consult with a healthcare provider for any medical concerns or skin-related issues.
3. Limitation of Liability
To the fullest extent permitted by law, Alternativ shall not be liable for any direct, indirect, incidental, or consequential damages arising from or related to your use of our consultation services.
4. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. For any questions regarding these terms, please contact us at alternativllc@gmail.com
Consultation Disclaimer
The skincare consultation provided by Alternativ is intended for informational purposes only. The recommendations made during the consultation do not constitute medical advice and are not intended to diagnose, treat, or prevent any medical condition. Always consult a qualified healthcare provider for any medical concerns or skin-related issues. By engaging in our consultation services, you acknowledge and accept this disclaimer.
Consent for Communication
By providing your contact information on our consultation form, you consent to receive communications from Alternativ regarding your consultation and promotional materials. You have the right to opt-out of receiving promotional communications at any time by following the unsubscribe instructions in any email or by contacting us directly at alternativllc.com
Data Security Measures
Alternativ takes the security of your personal information seriously. We implement a variety of measures to protect your information from unauthorized access and breaches, including:
- Data encryption
- Secure storage solutions
- Access controls
- Regular security audits In the event of a data breach, we will notify affected individuals in compliance with applicable law.
Use of Testimonials
At Alternativ, we value the experiences of our clients. If you provide feedback or testimonials, we may use this information for marketing purposes. However, we will only publish your testimonial with your explicit consent. If you do not wish to have your testimonial used, please inform us at the time of submission.
Shipping Policy for Alternativ
Effective Date: 4/2/2025
At Alternativ, we strive to deliver your skincare products in a timely and efficient manner. Please review our shipping policy below:
- Processing Time:
Orders are typically processed within 7 business days. You will receive a confirmation email once your order has been shipped.
- Shipping Methods:
We offer various shipping options, which may include standard(5-7 business days) and expedited shipping(2-3 business days). Shipping costs will be calculated at checkout based on your location and chosen shipping method.
- Delivery Times:
Estimated delivery times will vary based on your location and the shipping method selected. You can expect delivery within 10 days for standard shipping.
- International Shipping:
Currently, we do not offer international shipping. If you are located outside of the United States of America, please contact us for more information at alternativllc@gmail.com.
- Shipping Issues: If your order has not arrived within the estimated delivery time, please contact us at alternativllc@gmail.com, and we will assist you in resolving the issue.
Return and Refund Policy for Alternativ
Effective Date: 4/2/2025
At Alternativ, customer satisfaction is our priority. Please review our return and refund policy:
- Return Window:
You may return products within 30 days of receipt for a full refund or exchange, provided the items are unopened and in their original packaging.
- Non-Returnable Items:
Certain items, such as opened or used skincare products or gift cards, are non-returnable.
- Return Process:
To initiate a return, please contact us at alternativllc@gmail.com to receive a return authorization. You will be responsible for return shipping costs.
- Refunds:
Refunds will be processed within 7 business days of receiving the returned items. The refund will be issued to the original payment method used during purchase.
Payment Processing Policy for Alternativ
Effective Date: 4/2/2025
We accept various payment methods for your convenience, including credit cards, debit cards, Apple Pay, Google Pay and Tap to Pay on Mobile. All transactions are securely processed through Wix Payments, ensuring your payment information is protected.
In-Person Sales Policy for Alternativ
Effective Date: 4/2/2025
For customers purchasing products in-person at our store or events, the following policies apply:
- Payment Methods:
We accept debit cards, credit cards, Apple Pay, Google Pay, Tap to Pay on Mobile, Wix Point of Sale System insert or tap your card and cash for in-person transactions.
- Returns and Exchanges:
In-person purchases are subject to the same return and refund policy outlined above. Please retain your receipt for any returns or exchanges.
Customer Responsibility
By purchasing products from Alternativ, you agree to provide accurate information, including shipping address and payment details. Alternativ is not responsible for any delays or issues arising from incorrect information provided by you.
Product Descriptions and Claims
At Alternativ, we strive to provide accurate and transparent product descriptions. Each product page includes detailed information about the ingredients, benefits, and usage instructions.
- Accuracy: We make every effort to ensure that product descriptions are accurate and up-to-date. However, we reserve the right to correct any errors or omissions.
- Claims: All claims made about our products are based on research and intended use. We do not make unsubstantiated claims and encourage customers to consult with a dermatologist or healthcare professional regarding specific skin concerns.
Ingredient Disclosure
Ingredient Disclosure Transparency is important to us. All ingredients used in our skincare products are listed clearly on each product page.
- Ingredient List: You can find the complete ingredient list in the product description section. We encourage you to review this list to ensure you are not allergic to any ingredients.
- Safety Information: If you have any concerns about specific ingredients, please consult with a healthcare professional before using our products.
Contact Information
We are here to assist you! If you have any questions or concerns, please reach out to us using the following contact details:
- Email: alternativllc@gmail.com
- Phone: 641-202-2944
- Address: 2535 Nuthatch Ave, Afton, Iowa 50801
Our customer service team is available 9am-9pm to help you with any inquiries.
Intellectual Property Notice
All content on this website, including text, graphics, logos, and images, is the property of Alternativ and is protected by copyright and trademark laws.
- Unauthorized Use: Any unauthorized use of our intellectual property without express written consent is prohibited. For inquiries related to licensing or usage, please contact us at alternativllc@gmail.com.
Compliance with Regulations
Alternativ is committed to complying with all applicable regulations and safety standards for cosmetic products in the United States, specifically in accordance with guidelines set forth by the U.S. Food and Drug Administration (FDA) and relevant state regulations in Iowa.
- Labeling Requirements: All our products are labeled in compliance with FDA regulations, which include ingredient lists, usage instructions, and any required warnings. We ensure that our labels are clear, accurate, and meet federal and state guidelines.
- Ingredient Safety: We adhere to the FDA's guidelines on the safety of cosmetic ingredients. All ingredients in our products are either approved for use or are generally recognized as safe (GRAS).
- Good Manufacturing Practices (GMP): Our manufacturing process follows Good Manufacturing Practices to ensure the quality and safety of our products. This includes proper sanitation, quality control, and record-keeping.
- State Regulations: We comply with any additional state regulations that apply to the manufacture and sale of cosmetics in Iowa. This includes any licensing requirements, reporting obligations, or other regulatory considerations.
- Consumer Safety: Our products undergo safety assessments and testing to ensure they are safe for consumer use. We actively monitor and respond to any safety concerns or adverse events reported by our customers.
- Product Claims: We ensure that all claims made about our products are substantiated and compliant with FDA regulations. We do not make misleading claims about the benefits of our products.
Cookie Policy
Our website uses cookies to enhance your browsing experience and analyze site traffic.
- What are Cookies: Cookies are small text files placed on your device that help us remember your preferences and improve your experience on our site.
- Consent: By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings.
Accessibility Information
At Alternativ, we strive to make our website accessible to everyone, including individuals with disabilities.
- Feedback: If you encounter any issues accessing our website or have suggestions for improvement, please contact us at alternativllc@gmail.com.
- We would be happy to help and make changes that would help you in the future. Please feel free to contact us at 641-202-2944 as well!