Refund & Return Policy
Effective Date: July 11, 2026
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At Alternativ LLC, every product is handcrafted in small batches using carefully selected natural ingredients. Because our skincare products are intended for personal use, we take the health and safety of our customers seriously.
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Our goal is for every customer to be completely satisfied with their purchase. If there is ever an issue with your order, we will work with you to make it right.
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Return Eligibility
Due to the nature of our products and for health and safety reasons, we cannot accept returns or exchanges on any opened or used skincare products.
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Products that have been opened, tested, or used cannot be resold or restocked.
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We appreciate your understanding as this policy helps protect all of our customers.
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Returns of Unopened Products
Unused, unopened products may be returned within 30 days of the delivery date.
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To qualify for a return, products must:
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Be unopened and unused
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Be in their original packaging
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Be in resalable condition
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Include proof of purchase or order number
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Returns that do not meet these requirements may be refused.
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Return Shipping
Customers are responsible for return shipping costs unless:
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We shipped the incorrect item.
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The product arrived damaged.
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The product arrived defective.
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The return is the result of an error made by Alternativ LLC.
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We recommend using a shipping service that provides tracking, as we cannot guarantee receipt of returned packages.
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Damaged or Defective Products
If your order arrives damaged or you believe you received a defective product, please contact us within 30 days of delivery.
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Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
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Photos of any shipping damage, if applicable
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Once reviewed, we may:
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Replace the product
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Issue a refund
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Offer store credit
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Provide another reasonable resolution at our discretion
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Incorrect Orders
If you receive the wrong item, please contact us as soon as possible.
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Once verified, we will promptly arrange for the correct item to be shipped and provide instructions regarding the incorrect product if necessary.
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Alternativ LLC will cover shipping costs associated with correcting our mistake.
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Refund Process
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
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If approved, refunds will be issued to the original method of payment.
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Please allow several business days for your financial institution to process the refund after it has been issued.
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Original shipping charges are non-refundable unless the return resulted from our error.
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Order Cancellations
We understand that plans can change.
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Orders may be canceled before they have entered production, packaging, or shipment.
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Once an order has been prepared for shipment or shipped, it can no longer be canceled.
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To request a cancellation, please contact us as soon as possible after placing your order.
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Natural Product Variations
Because every Alternativ product is handcrafted in small batches using natural ingredients, slight differences may occur between batches.
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Variations may include:
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Color
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Texture
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Scent
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Consistency
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Appearance
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These natural variations are expected and do not indicate that a product is defective.
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Allergic Reactions & Skin Sensitivities
Each individual's skin is unique.
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Customers are responsible for reviewing all ingredient information before purchasing and using any product.
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Alternativ LLC cannot issue refunds for:
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Individual skin sensitivities
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Allergic reactions
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Personal preference regarding scent or texture
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Customer misuse of products
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We strongly recommend performing a patch test before full use of any new skincare product.
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If irritation occurs, discontinue use immediately and consult your healthcare provider if necessary.
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Shipping Information
Retail orders are generally processed and shipped within 2–3 business days, excluding weekends, holidays, weather delays, or other circumstances beyond our control.
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During product launches, holidays, or periods of unusually high order volume, processing times may be slightly longer.
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Lost or Delayed Shipments
Once a package has been transferred to the shipping carrier, delivery times are controlled by the carrier.
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If your package appears delayed, please contact us and we will gladly assist in locating your shipment.
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Alternativ LLC is not responsible for shipping delays caused by:
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Weather
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Carrier delays
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Customs processing
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Incorrect shipping information provided by the customer
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Other circumstances beyond our control
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Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
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If an incorrect address is provided and the package has already shipped, additional shipping charges may apply to resend the order once it is returned to us.
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If you notice an error in your shipping address, please contact us immediately after placing your order.
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International Orders
We proudly offer international shipping to select destinations.
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International customers are responsible for:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
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Other fees imposed by their country
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Alternativ LLC cannot guarantee delivery timelines for international shipments due to customs processing and international carrier delays.
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Wholesale Orders
Wholesale orders are subject to the terms outlined in our Wholesale Program.
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Wholesale customers should inspect shipments promptly upon delivery.
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Any shipping damage, shortages, or order discrepancies should be reported as soon as possible so we can assist in resolving the issue.
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Contact Us
If you have questions regarding your order or this Return Policy, please contact us.
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Alternativ LLC
2535 Nuthatch Ave.
Afton, Iowa 50830
Email: alternativllc@gmail.com
Phone: (515) 446-8765
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We sincerely appreciate your support of our family-owned business. Every purchase helps us continue creating handcrafted, natural skincare products that we are proud to share with our customers.